Privacy Policy

Information We Collect

ECI: A Missouri Exterior Co. (“ECI,” “we,” “our,” or “us”) respects your privacy. We collect information you provide when requesting an estimate, completing a form, contacting us, or arranging masonry services. This may include your name, phone number, email address, property address, project details, photographs, and information about your masonry repair, restoration, or installation needs.

Our website and service providers may also collect technical information, including your IP address, browser and device information, pages visited, referring websites, and interactions with our website or advertisements.

How We Use Information

We use information to:

• Respond to inquiries and schedule project consultations.
• Prepare estimates and provide masonry services.
• Communicate about appointments, projects, and customer support.
• Operate, secure, and improve our website.
• Measure advertising performance and, where permitted, deliver relevant marketing.
• Maintain business records and meet legal obligations.

How We Share Information

We may share relevant information with service providers supporting website hosting, customer management, call answering, scheduling, communications, advertising, and project fulfillment.

When necessary for your project, we may share relevant information with contractors, suppliers, or other project participants supporting the requested services.

We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer subject to applicable privacy requirements.

Cookies & Advertising

Our website may use cookies, pixels, and similar technologies for functionality, analytics, and advertising. These technologies may allow advertising providers to collect information about your activity across websites.

We use Google Ads conversion measurement to count the project-evaluation requests and phone calls that follow an ad, so we can measure and improve our advertising. The provider involved is Google (Google LLC and Google Ireland Limited). This measurement covers page and ad interactions and technical information only; we do not give Google your name, phone number, email address, property address, or project details.

You can manage cookies through your browser and through “Cookie settings” in the footer of our website, where you can change an earlier choice at any time. Disabling cookies may affect certain features. Google’s privacy policy is available at business.safety.google/privacy.

Calls, Emails & Text Messages

When you provide contact information with a service request, we may contact you about that request, appointments, estimates, or your project.

Marketing communications are subject to applicable consent requirements. Submitting a service request does not, by itself, authorize automated marketing calls or texts.

You may unsubscribe from marketing emails using the provided link. If you receive texts from us, reply STOP to opt out or HELP for assistance. Message frequency varies, and message and data rates may apply.

Mobile information and text-message consent are not shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with providers that help deliver our communications.

Retention & Security

We retain information as needed to provide services, maintain business records, resolve disputes, and meet legal obligations.

We use reasonable safeguards to protect personal information. No website, transmission, or storage system is completely secure.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, or to ask about marketing and advertising choices. We will respond as required by applicable law and may need to verify your identity.

Some information may need to be retained for contractual, recordkeeping, or legal purposes.

Children & External Websites

Our website is not directed to children under 13, and we do not knowingly collect their personal information.

Links to third-party websites are governed by those websites’ privacy policies.

Policy Updates

We may update this policy as our practices change. Updates will appear on this page with a revised effective date. Additional notice or consent will be provided when required.

Contact Us

For privacy questions or requests, contact:

ECI: A Missouri Exterior Co.
Phone: 314-996-9486
Email: help@hireeci.com
Website: https://www.ECIMissouri.com

Please identify your inquiry as a Privacy Request.